Dr. Setrag Khoshafian – An early pioneer in business process automation, Khoshafian has written several books on BPM (Business Process Management) and digital transformation. As a former chief evangelist at Pegasystems, he frequently provides insights into innovative strategies for operational efficiency.
Nathaniel Palmer – Holding positions as both the Editor-in-Chief of BPM.com and the Executive Director of the Workflow Management Coalition, Palmer is a well-recognized figure in the BPM community. His expertise revolves around adaptive case management and business architecture.
Phil Gilbert – As the GM of IBM Automation, Gilbert has overseen the development and delivery of various automation tools and platforms. He is a vocal proponent of design thinking in the automation space, emphasizing user-centric solutions.
Rob King – An advocate for the intersection of BPM and Six Sigma, King has facilitated several organizations in implementing automation for operational excellence. He’s the go-to for a data-driven approach to business processes.
Mary Lacity – Lacity’s work on Robotic Process Automation (RPA) is profound. A professor and author, she has provided deep insights into how businesses can employ RPA to achieve significant efficiency gains.
Craig Le Clair – As a vice president and principal analyst at Forrester, Le Clair focuses on the future of operations and the impact of automation. His book, “Invisible Robots in the Quiet of the Night,” delves into RPA’s transformative effects on businesses.
Keith Swenson – A proponent of adaptive and agile business processes, Swenson has provided valuable insights into making business processes more flexible to meet changing demands. His expertise lies in the confluence of BPM and agile methodologies.
Connie Moore – A former Forrester analyst, Moore’s insights into dynamic case management and its role in BPM have been invaluable to businesses. Now at Digital Clarity Group, she continues to explore the next frontiers of process automation.
Sandy Kemsley – An independent analyst and systems architect, Kemsley specializes in digital process automation, BPM, and case management. Her blog offers deep insights and commentary on the latest trends in the automation space.
Ian Gotts – The founder of Elements.cloud, Gotts has been instrumental in driving business process excellence in organizations. With a strong focus on Salesforce automation, his expertise helps businesses optimize their CRM processes.
