Shep Hyken: An award-winning keynote speaker and customer service expert, Hyken frequently discusses the impact of AI on customer experiences and how businesses can adapt to these changes to offer impeccable service.
Mikhail Naumov: As the co-founder of DigitalGenius, a company focused on bringing practical applications of deep learning to customer service operations, Naumov’s work has been influential in implementing AI in real-world customer service scenarios.
Esteban Kolsky: An industry analyst and founder of ThinkJar, Kolsky has been a vocal advocate for the application of AI in enhancing customer service and the overall customer journey.
Jeanne Bliss: As a globally recognized customer service expert, Bliss delves deep into how AI can be leveraged to ensure customers get consistently excellent experiences.
Brad Birnbaum: The CEO of Kustomer, a platform that merges the power of AI with customer service, Birnbaum’s insights into how AI can simplify and improve customer support are invaluable.
Alok Kulkarni: Co-founder and CEO of Cyara, a customer experience assurance platform, Kulkarni is at the forefront of integrating AI into customer service operations to identify and rectify issues.
Raj Koneru: As the founder of Kore.ai, a conversational AI platform, Koneru’s work in developing chatbots and virtual assistants has paved the way for instant and efficient customer support.
Anand Subramaniam: The SVP of Engati, a platform specializing in AI-driven customer engagement solutions. Subramaniam’s expertise lies in harnessing AI to engage customers across various channels.
Adi Azaria: The co-founder of Workiz, Azaria stresses the importance of AI in automating customer service tasks and ensuring businesses deliver top-notch support without human intervention.
Dennis Mortensen: Founder of x.ai, a revolutionary AI-driven personal assistant, Mortensen’s innovations highlight the potential of AI in scheduling, reminders, and other customer service-related tasks.
