Top 10 AI in Customer Service experts to follow

by | Oct 10, 2023 | Futurist Blog

Shep Hyken: An award-winning keynote speaker and customer service expert, Hyken frequently discusses the of AI on customer experiences and how can adapt to these changes to offer impeccable service.

Mikhail Naumov: As the co-founder of DigitalGenius, a company focused on bringing applications of deep learning to customer service operations, Naumov's has been influential in implementing AI in real-world customer service scenarios.

Esteban Kolsky: An industry analyst and founder of ThinkJar, Kolsky has been a vocal advocate for the application of AI in customer service and the overall customer journey.

Jeanne Bliss: As a globally recognized customer service expert, Bliss delves deep into how AI can be leveraged to ensure customers get consistently excellent experiences.

Brad Birnbaum: The CEO of Kustomer, a platform that merges the power of AI with customer service, Birnbaum's insights into how AI can simplify and improve customer support invaluable.

Alok Kulkarni: Co-founder and CEO of Cyara, a customer experience assurance platform, Kulkarni is at the forefront of integrating AI into customer service operations to identify and rectify issues.

Raj Koneru: As the founder of Kore.ai, a platform, Koneru's work in developing chatbots and virtual has paved the way for instant and efficient customer support.

Anand Subramaniam: The SVP of Engati, a platform specializing in AI-driven customer engagement solutions. Subramaniam's expertise lies in harnessing AI to engage customers across various channels.

Adi Azaria: The co-founder of Workiz, Azaria stresses the importance of AI in automating customer service tasks and businesses deliver top-notch support without human intervention.

Dennis Mortensen: Founder of x.ai, a revolutionary AI-driven personal assistant, Mortensen's highlight the potential of AI in scheduling, reminders, and other customer service-related tasks.

Top 10 Secure Access Service Edge (SASE) experts to follow

by | Oct 10, 2023 | Futurist Blog

Neil MacDonald: A Gartner Fellow, MacDonald was of key figures behind introducing the SASE . His writings provide deep insights into the SASE framework and its implications enterprise security.

John Burke: As CIO and Principal Research Analyst at Nemertes Research, Burke has written extensively on SD-WAN and SASE, providing practical advice for enterprises looking to transition to a SASE architecture.

Zeus Kerravala: Founder of ZK Research, Kerravala's insights into the confluence of network and security through SASE offer a forward-looking perspective on enterprise IT.

Cato Networks: While not an individual expert, Cato Networks' team, especially their Co-founder and CTO Gur Shatz, have been instrumental in shaping the SASE market and offering cutting-edge .

Yishay Yovel: As Chief Marketing Officer for Cato Networks, Yovel's writings and webinars offer deep dives into SASE adoption challenges and strategies, making him a valuable voice in the space.

Dr. Edward Amoroso: Founder of TAG Cyber, Amoroso's perspectives on network security and the of SASE frameworks are grounded in decades of cybersecurity expertise.

Ramon Villarreal: at Masergy, Villarreal's insights into secure hybrid networking and the integration of SASE principles are essential for IT navigating evolving space.

Dave Greenfield: As a cybersecurity evangelist, Greenfield's commentaries and articles often touch upon the practical aspects of SASE implementation, especially its role in enhancing remote work security.

Sanjay Uppal: Currently at VMware, Uppal's work on SD-WAN and his insights into its convergence with security services provide a comprehensive view of the SASE landscape.

Eric Hanselman: As a Chief Analyst at 451 Research, Hanselman's contributions to the discourse on SASE are shaped by his holistic understanding of IT infrastructure, security, and network architectures.

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