by Ian Khan | Oct 10, 2023 | Futurist Blog
Shep Hyken: An award-winning keynote speaker and customer service expert, Hyken frequently discusses the impact of AI on customer experiences and how businesses can adapt to these changes to offer impeccable service.
Mikhail Naumov: As the co-founder of DigitalGenius, a company focused on bringing practical applications of deep learning to customer service operations, Naumov’s work has been influential in implementing AI in real-world customer service scenarios.
Esteban Kolsky: An industry analyst and founder of ThinkJar, Kolsky has been a vocal advocate for the application of AI in enhancing customer service and the overall customer journey.
Jeanne Bliss: As a globally recognized customer service expert, Bliss delves deep into how AI can be leveraged to ensure customers get consistently excellent experiences.
Brad Birnbaum: The CEO of Kustomer, a platform that merges the power of AI with customer service, Birnbaum’s insights into how AI can simplify and improve customer support are invaluable.
Alok Kulkarni: Co-founder and CEO of Cyara, a customer experience assurance platform, Kulkarni is at the forefront of integrating AI into customer service operations to identify and rectify issues.
Raj Koneru: As the founder of Kore.ai, a conversational AI platform, Koneru’s work in developing chatbots and virtual assistants has paved the way for instant and efficient customer support.
Anand Subramaniam: The SVP of Engati, a platform specializing in AI-driven customer engagement solutions. Subramaniam’s expertise lies in harnessing AI to engage customers across various channels.
Adi Azaria: The co-founder of Workiz, Azaria stresses the importance of AI in automating customer service tasks and ensuring businesses deliver top-notch support without human intervention.
Dennis Mortensen: Founder of x.ai, a revolutionary AI-driven personal assistant, Mortensen’s innovations highlight the potential of AI in scheduling, reminders, and other customer service-related tasks.
by Ian Khan | Oct 10, 2023 | Futurist Blog
Dr. ManMohan S. Sodhi: A professor at Cass Business School, Dr. Sodhi has extensively researched supply chain risks, disruptions, and the role of AI in enhancing supply chain efficiencies.
Lora Cecere: Founder of Supply Chain Insights, Cecere has been consistently providing thought leadership on the convergence of AI, machine learning, and supply chain operations. Her research offers in-depth insights into the latest trends and challenges.
Dr. Alexis Bateman: As the Director of MIT Sustainable Supply Chains, Dr. Bateman focuses on sustainable supply chains, the circular economy, and how AI can be leveraged for sustainability in logistics.
Guy Courtin: A recognized thought leader, Courtin’s expertise lies at the intersection of retail and supply chain. He delves into AI’s role in enhancing visibility, prediction, and operations in the supply chain.
Roberto Crippa: As the Director of Transformation at Hellmann Worldwide Logistics, Crippa has been steering the integration of AI and machine learning into logistics operations to optimize performance and reduce costs.
Dr. Michael Watson: An authority on supply chain optimization, Dr. Watson combines his expertise in operations research and AI to develop cutting-edge solutions for the logistics industry.
Inna Kuznetsova: The CEO of 1010data, Kuznetsova has been a proponent of digitizing supply chains. Under her leadership, 1010data leverages AI to provide data–driven insights for the supply chain industry.
Randy V. Bradley: An assistant professor of Information Systems and Supply Chain Management, Bradley’s research delves into the strategic application of business analytics and IT in the supply chain.
Jett McCandless: Founder and CEO of project44, McCandless is leading the way in advancing the digitization of the supply chain. With project44, he offers high-fidelity data and predictive analytics to logistics professionals.
Diego Pantoja-Navajas: As VP of WMS Cloud Development at Oracle, Pantoja-Navajas’s work focuses on the adoption of cloud solutions, IoT, and AI to improve warehouse management and overall supply chain operations.
by Ian Khan | Oct 10, 2023 | Futurist Blog
Jonathan Finkelstein: The founder and CEO of Credly, Finkelstein has made a significant impact in the digital credentialing space. Credly’s Acclaim platform uses AI to help organizations issue verifiable digital badges and credentials.
Natalie Smolenski: An anthropologist and cultural historian, Smolenski works for Hyland Credentials, focusing on blockchain’s role in digital identity, credentialing, and online trust.
Carlos Del Cacho: Co-founder and CTO of Accredible, Del Cacho has emphasized the role of AI in creating, managing, and tracking digital certificates and badges. Accredible utilizes AI to check the authenticity of credentials swiftly.
James Clifton: As the Chief Strategy Officer at Parchment, Clifton’s insights into utilizing AI for credential verification have helped educational institutions digitize their credentialing processes.
Matthew Pittinsky: The CEO of Parchment, a digital credential service, Pittinsky is at the forefront of discussions on how AI and machine learning can enhance credential verification’s security and accuracy.
Katie Jaciw-Zurakowsky: Working at Evernym, a pioneer in self-sovereign identity solutions, Katie delves into how AI can improve the issuance, verification, and management of digital credentials.
Phil Komarny: As the VP of Innovation at Salesforce, Komarny has been vocal about AI’s role in the future of credentialing, especially in the context of trust and decentralized identity.
Danny King: King is the co-founder and CEO of Accredible. Under his leadership, the company is harnessing AI’s power to simplify and secure the process of digital credential issuance and verification.
Konstantin Richter: CEO and Founder of Blockdaemon, Richter’s work integrates blockchain and AI for robust digital identity verification systems.
Dr. Marlon Pierce: As the Director of the Science Gateways Research Center at Indiana University, Dr. Pierce has been involved in developing AI-based algorithms for credential verifications, emphasizing data privacy and integrity.
by Ian Khan | Oct 10, 2023 | Futurist Blog
Dr. Meredith Ringel Morris: A principal researcher at Microsoft, Dr. Morris’s work revolves around AI-driven assistive technologies and accessible interfaces. She is a recognized expert in human-computer interaction with a focus on accessibility.
Jenny Lay-Flurrie: As Microsoft’s Chief Accessibility Officer, Lay-Flurrie spearheads initiatives to create AI-driven technologies like the Seeing AI, which empowers people with visual impairments through digital solutions.
Jeff Bigham: An Associate Professor at Carnegie Mellon, Bigham focuses on harnessing AI and crowdsourcing to create adaptive and dependable computing experiences, especially for users with disabilities.
Dr. Shaomei Wu: A research scientist at Facebook AI, Dr. Wu has been instrumental in developing algorithms that provide automated video captions, significantly benefiting the deaf and hard-of-hearing community.
Chancey Fleet: As a blind technology educator, Fleet advocates for the powerful intersections between AI and accessible technology. She actively pushes for innovations that bridge the accessibility gap in the digital realm.
Dr. Anirudh Koul: Formerly at Microsoft AI for Good Research Lab and now at Aira, Dr. Koul harnesses deep learning to benefit accessibility, notably through tools designed for the visually impaired.
Dr. Matt Huenerfauth: Director of the Center for Accessibility and Inclusion Research (CAIR), his studies primarily target designing effective computing technologies for people with disabilities, combining AI and linguistics.
Léonie Watson: As a blind developer, Watson brings a unique perspective to the table. She’s a strong advocate for web accessibility and the potential of AI to bring transformative experiences to users with disabilities.
Rupal Patel: Founder of VocaliD, Patel merges AI and speech science to generate unique synthetic voices for those who can’t speak. Her innovations ensure that everyone has a distinct digital voice.
Victor Tsaran: With roles at Google and previously at Yahoo, Tsaran has been a critical voice for accessibility. He continually champions the need for AI solutions that are inclusive and tailored for people with disabilities.
by Ian Khan | Oct 10, 2023 | Futurist Blog
Juan Benet: As the founder of Protocol Labs, Benet developed the InterPlanetary File System (IPFS), a decentralized data storage and sharing system. His work focuses on reshaping how data is stored and accessed globally.
Trent McConaghy: Founder of Ocean Protocol, McConaghy integrates AI with decentralized data solutions. His platform aims to unlock data, particularly for AI, making it accessible without compromising on privacy.
Zooko Wilcox: The founder of Zcash and a significant figure in decentralized systems, Wilcox’s insights into data privacy and security, combined with AI, are invaluable in reshaping how data is encrypted and stored.
Dominic Williams: As the president and chief scientist at DFINITY, Williams’ efforts on the Internet Computer offer a decentralized cloud computing environment where AI can be seamlessly integrated for more efficient data handling.
Dr. Gavin Wood: One of the co-founders of Ethereum and the founder of Polkadot, Dr. Wood’s expertise in decentralized platforms offers a foundation for future AI integrations, particularly in secure and scalable data storage.
Eyal Amir: As CEO of Parknav, Amir combines AI with decentralized systems for real-time street parking solutions. His work highlights how AI can enhance decentralized data in practical, day-to-day applications.
Sergey Nazarov: Co-founder of Chainlink, a decentralized oracle network, Nazarov’s expertise ensures that real-world data interfacing with blockchain (and AI processes) is accurate, secure, and reliable.
Gregory S. Colvin: An essential contributor to the Ethereum Virtual Machine (EVM), Colvin’s deep understanding of decentralized computation provides insights into how AI processes can be decentralized and made more efficient.
Vincent Zhou: As a founding partner of FBG Capital, Zhou has invested in numerous projects at the intersection of AI and decentralized systems. His vision and understanding of the industry trends make him a thought leader in the integration of these technologies.
Dr. Jutta Steiner: CEO of Parity Technologies, a core blockchain infrastructure company, Dr. Steiner’s work revolves around creating secure and transparent software foundations, which, when combined with AI, can lead to revolutionary data solutions.
