by Ian Khan | Oct 10, 2023 | Futurist Blog
Leslie Joseph – Principal Analyst at Forrester Research: Leslie frequently provides insights into the transformative nature of RPA and its future trends. His research helps organizations understand the potential of RPA and the best ways to incorporate it into their operations.
Sarah Burnett – Executive Vice President and Distinguished Analyst at Everest Group: Recognized for her profound insights on RPA, AI, and service delivery automation, Burnett's findings shape the strategic decisions of many businesses venturing into automation.
Guy Kirkwood – Chief Evangelist at UiPath: Working for one of the leading RPA companies, Guy frequently speaks at conferences, discussing the exponential growth of RPA and how it's changing industries.
Pat Geary – Chief Evangelist at Blue Prism: As a figurehead at Blue Prism, a pioneering RPA company, Geary's insights and thought leadership have been fundamental in shaping the narrative around RPA's potential and its real-world applications.
Mihir Shukla – CEO and Co-founder of Automation Anywhere: Leading one of the major RPA vendors, Shukla provides a blend of visionary leadership and practical insights about the transformative capabilities of RPA.
HfS Research Analysts: The entire analyst team at HfS Research offers deep dives into the RPA space, providing rankings, reviews, and in-depth studies about the industry's growth and challenges.
Craig Le Clair – Vice President, Principal Analyst at Forrester Research: An author of “Invisible Robots in the Quiet of the Night,” Le Clair is renowned for his expertise on automation, AI, and the future of work, discussing the impact of RPA on businesses and employees.
Phil Fersht – CEO and Chief Analyst at HfS Research: As the head of a leading research firm, Fersht provides regular insights and data-driven analyses on RPA's evolution, its intersections with AI, and its impact on business services.
Dr. Mary Lacity – Curators' Distinguished Professor at the University of Missouri-St. Louis: An academic with practical insights, Dr. Lacity's research on RPA adoption, governance, and best practices is a valuable resource for both businesses and researchers.
Anthony Macciola – Chief Innovation Officer at ABBYY: With numerous patents to his name, Macciola's insights into the convergence of RPA, AI, and process analytics are helping organizations understand the next frontier in business automation.
by Ian Khan | Oct 10, 2023 | Futurist Blog
Dr. Setrag Khoshafian – An early pioneer in business process automation, Khoshafian has written several books on BPM (Business Process Management) and digital transformation. As a former chief evangelist at Pegasystems, he frequently provides insights into innovative strategies for operational efficiency.
Nathaniel Palmer – Holding positions as both the Editor-in-Chief of BPM.com and the Executive Director of the Workflow Management Coalition, Palmer is a well-recognized figure in the BPM community. His expertise revolves around adaptive case management and business architecture.
Phil Gilbert – As the GM of IBM Automation, Gilbert has overseen the development and delivery of various automation tools and platforms. He is a vocal proponent of design thinking in the automation space, emphasizing user-centric solutions.
Rob King – An advocate for the intersection of BPM and Six Sigma, King has facilitated several organizations in implementing automation for operational excellence. He's the go-to for a data-driven approach to business processes.
Mary Lacity – Lacity's work on Robotic Process Automation (RPA) is profound. A professor and author, she has provided deep insights into how businesses can employ RPA to achieve significant efficiency gains.
Craig Le Clair – As a vice president and principal analyst at Forrester, Le Clair focuses on the future of operations and the impact of automation. His book, “Invisible Robots in the Quiet of the Night,” delves into RPA's transformative effects on businesses.
Keith Swenson – A proponent of adaptive and agile business processes, Swenson has provided valuable insights into making business processes more flexible to meet changing demands. His expertise lies in the confluence of BPM and agile methodologies.
Connie Moore – A former Forrester analyst, Moore's insights into dynamic case management and its role in BPM have been invaluable to businesses. Now at Digital Clarity Group, she continues to explore the next frontiers of process automation.
Sandy Kemsley – An independent analyst and systems architect, Kemsley specializes in digital process automation, BPM, and case management. Her blog offers deep insights and commentary on the latest trends in the automation space.
Ian Gotts – The founder of Elements.cloud, Gotts has been instrumental in driving business process excellence in organizations. With a strong focus on Salesforce automation, his expertise helps businesses optimize their CRM processes.
by Ian Khan | Oct 10, 2023 | Futurist Blog
Leslie Joseph: A principal analyst at Forrester Research, Joseph's work primarily revolves around the economic impact of RPA, its scalability, and integration with other emerging technologies.
Sarah Burnett: As an Executive VP at Everest Group, Burnett provides keen insights into RPA market trends and dynamics. She frequently publishes research on RPA's role in enhancing enterprise operational efficiencies.
Craig Le Clair: A VP at Forrester Research, Le Clair is the author of “Invisible Robots in the Quiet of the Night.” He explores the transformative potential of RPA in reshaping business processes.
Guy Kirkwood: As UiPath's Chief Evangelist, Kirkwood has been instrumental in highlighting real-world RPA applications and their impact. UiPath is a leading RPA tool, and Kirkwood's insights come from the epicenter of RPA innovation.
HfS Research Team: Led by Phil Fersht, HfS Research frequently delves deep into the RPA domain, analyzing market trends, vendor capabilities, and the broader impact of RPA on the future of work.
Pat Geary: As the Chief Evangelist at Blue Prism, Geary is often at the forefront of discussions about RPA's transformative effects. Blue Prism is recognized for coining the term “Robotic Process Automation.”
John M. Cottongim: The Automation Lead at Mars, Inc., Cottongim shares practical insights from an end-user perspective, often discussing the challenges and successes of RPA implementations at scale.
Edward Brooks: Founder of The RPA Academy, Brooks focuses on RPA education and training. His perspectives are invaluable for enterprises and individuals looking to skill up in RPA.
Mihir Shukla: As the CEO of Automation Anywhere, another leading RPA tool, Shukla's discussions revolve around the democratization of RPA and its role in boosting enterprise digital transformation efforts.
Semyon Sergunin: With a focus on RPA's role in finance as the product marketing leader at IQ Bot (by Automation Anywhere), Sergunin sheds light on the potential of cognitive automation in the financial sector.
by Ian Khan | Dec 26, 2022 | Ian Khan Blog
It is true that in many cases, systems are replacing people in various industries and sectors. This trend is driven by a number of factors, including the increasing use of automation and artificial intelligence (AI) in the workplace, as well as the desire to reduce labor costs and increase efficiency.
One of the main benefits of using systems to replace people is the potential for increased efficiency and productivity. Automation and AI can perform tasks more quickly and accurately than humans, which can lead to time and cost savings for businesses. In addition, systems do not need breaks, vacations, or sick leave, which can further increase efficiency.
However, there are also potential drawbacks to replacing people with systems. One concern is the potential impact on employment and job security. Automation and AI can displace human workers, leading to job loss and unemployment. This can have negative consequences for individuals and families, as well as for the economy as a whole.
Another concern is the potential for systems to lack empathy and human judgment. While systems can perform tasks accurately and efficiently, they may lack the ability to understand and respond to human emotions and needs. This can be particularly problematic in industries that involve human interaction, such as healthcare and customer service.
Overall, the decision to replace people with systems is a complex one that requires careful consideration of the potential benefits and drawbacks. While systems can offer efficiencies and cost savings, it is important to consider the potential impact on employment and the quality of the customer experience.
